FAQs
Have a particular question in mind? Take a look at our most Forward Answers & Questions. We tried our very best to answer some of the most asked questions but if you can’t see your answer listed, don’t hesitate, get in touch with us!
Hivelux can make a difference to your business, and here’s how:
Comprehensive Data Management
Hivelux allows businesses to store, organise, and manage customer data efficiently. This not only helps in tracking customer interactions but also provides valuable insights into customer behaviour, preferences, and buying patterns. With our help, businesses can personalise customer interactions, deliver targeted marketing campaigns, and provide exceptional customer service.
Centralised Data
Hivelux stores all customer data in a central location, making it easily accessible to all teams and departments. This eliminates the need for multiple data silos and spreadsheets, reducing the risk of data inconsistency and duplication. Having a single source of truth enables businesses to make better decisions and create personalised experiences for customers.
Improved Collaboration
We provide a centralized platform for collaboration amongst teams. This enables sales, marketing, and support teams to work together seamlessly, share data and knowledge, and provide consistent and personalised customer experiences. This not only improves efficiency but also increases customer satisfaction and boosts revenue.
Automation
With Hivelux, businesses can automate many repetitive tasks such as data entry, lead nurturing, and follow-ups. This helps in reducing manual workload and frees up valuable time for sales, marketing, and support teams to focus on more strategic tasks. Automation also enables businesses to deliver timely and relevant content to prospects, increasing the likelihood of conversion.
Scalability
Hivelux is highly scalable and can adapt to the changing needs of a business. As businesses grow, they can easily upgrade or customise their system to suit their unique requirements. This means that Hivelux can grow along with the business and continue to provide value over the long term.
Absolutely you can! Simply head over to our Sign up page and you will have the demo account ready for you. All features are included in the demo for 30 days. No payment details required.
Hopefully not, but if you decide that Hivelux isn’t for you, no hard feelings, simply leave your account to expire and we will close it for you.
We’ve built a database covering almost every aspect of ‘how to’ on our system. This can be found at support.hivelux.com – Simply type your question and we will show you a step-by-step article on how to perform the task you’re looking for.
Still struggling? Get in touch with us.
If you decide to upgrade your account at later date, simply login to your account, head over to ‘Billing’ and choose the package that suites your business better.
Hivelux can improve customer retention and loyalty by providing you with tools to better understand and anticipate customer needs, as well as proactively address issues and provide personalised support. It can also help you identify opportunities for cross-selling and upselling to existing customers.
A subdomain is used to personalise and rebrand our software with your own brand, a subdomain system had to be implemented. This allows you to customise the portal login page for your employees and clients, personalised link and more.
Yes, you can. We offer a variety of Online payment gateways such as PayPal, Stripe, Razorpay, Paystack, Mollie, Payfast, Authorize.net, Square, Flutterwave and Offline payments such as Bank Transfer. If you need help setting up, we’re here!
This will depend on which package you’ve chosen. From our Medium Business package, we offer 3 different portals.
Administration Portal: This is for the main admin such as business owner. As admin you will be able to create accounts for your Employees/Sub-contractors and Clients. You can then create ‘Roles’ and add limited access to each ‘role’ and assign them to your employees and clients.
Employee/Sub-contractors’ Portal: A portal where employees and sub-contractors will be able to login with the credentials that you, the admin had added to the system. Employees and Sub-contractors will be able to see things like Projects, Holidays, Timesheets etc that had been assigned to them ONLY.
Clients’ Portal: A portal where clients will be able to login with the credentials that you, the admin had added to the system. Clients will be able to see things like Invoices, Quotes, Projects etc that had been assigned to them ONLY.
Some of the main benefits of using Hivelux include improved customer satisfaction, increased sales and revenue, better customer retention and loyalty, and improved communication and collaboration among your team members.
Any business that relies on customer relationships and interactions can benefit from using Hivelux, including small and large businesses, B2B and B2C companies, and different industries such as retail, estate agencies, healthcare, all sort of trades and more.
Not at all. Thanks to our user-friendly interface, we’ve made our software extremely easy to use.
Yes, Hivelux offer integrations with other tools such as Zoom Meeting, Quickbooks, Google, Online Payment Gateways and much more.
The cost varies based on the features, functionality, and user capacity of the tool. We offer monthly or yearly subscription fee based on the number of users and features included. It is important to evaluate your business needs and budget in order to choose the suitable package for your business.
Yes, Hivelux can help you increase sales and revenue by providing you with tools to manage your sales pipeline, track leads and opportunities, automate your sales process, and improve customer retention and loyalty.
Hivelux can help improve customer satisfaction by providing you with a centralised database of customer information that can be accessed by all team members and customers, allowing you to provide more personalised and responsive service, and helping you anticipate and address customer needs and issues.
Hivelux can manage various types of customer data, including contact information, purchase history, workflow and sales interactions, support ticket history, and more.
Yes, we have security measures in place to protect your data from unauthorised access, such as encryption, user authentication, and permissions management.
Yes, Hivelux can help you improve team collaboration by providing a centralised platform for your team to access and update customer information, communicate and delegate tasks, and share insights and feedback.
Yes, Hivelux allows customisation and configuration based on your specific business needs. You can customise fields, branding, workflows, and more.
Not at all. If you have your customer data in a xls, xlsx or csv file, thanks to our import tool you will be able to import your customer data in bulk.
Hivelux can help you manage your sales pipeline by providing a visual and structured way to track leads and opportunities at different stages of the sales process. This allows you to prioritise your efforts, forecast revenue, and analyse performance.
Yes, Hivelux can help you improve customer engagement by providing you with tools to streamline communication and create more personalised experiences. This can include automating personalised messages, setting up alerts for key events or milestones, and tracking and analysing interactions across channels.
To cancel your subscription, simply click on the “Launch Live Chat” button on our Subscription Cancellation Page. Our support team will guide you through the process. To ensure the security and authenticity of the cancellation request, we will send you a Cancellation Confirmation Email. Kindly reply to this email to verify and finalise the cancellation.
